Resources

Harnessing AI in modern customer engagement centres

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First Contact Resolution: How to Build Agent In-Role Competence for Improved FCR & CSAT Performance

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The Cybersecurity Checklist: How to Build Employee Competence & Reduce Your Risk

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The state of UK customer satisfaction: what every customer service leader needs to know

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Consumer Duty Board Reporting: benchmarking your approach

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Discover how Age Partnership improved frontline advisor speed-to-competency by 30%

Case Study

Discover how Danske Bank are fulfilling their strategic vision for market-leading customer satisfaction

Case Study

Discover how Echo Managed Services increased agent knowledge by 42%

Case Study

Discover how Volvo Car Financial Services UK (VCFSUK) established an FLA approved training programme for SAF Expert equivalent compliance

Case Study

Consumer Duty 12 Months On: what now, what next?

Webinar